Introduction
TheLoops is an innovative AI platform that revolutionizes customer experience (CX) operations by empowering support teams with intelligent tools. The platform integrates seamlessly with various data sources such as CRMs, ticketing systems, and knowledge bases to improve team performance, enhance decision-making, and boost efficiency.
Features
- AI Agent Copilot: The AI Agent Copilot is designed to guide your support agents with dynamic recommendations and next-best actions, enabling them to resolve issues faster and with more precision.
- Intelligent Routing: Eliminate inefficient manual processes with intelligent ticket routing. TheLoops ensures the right tickets reach the appropriate agents instantly, significantly reducing delays.
- Proactive Backlog Management: AI-powered prioritization helps to efficiently manage workloads, ensuring that the most critical tickets are handled first.
- Auto QA: Ensure consistent quality control with Auto QA, which monitors performance in real-time, identifies areas for improvement, and provides coaching to agents.
- Predictive CSAT: Also, Track customer sentiment in real-time and predict satisfaction outcomes using AI to continuously improve customer experiences.
- Knowledge Generation: TheLoops helps close knowledge gaps by auto-generating relevant knowledge based on customer interactions.
Leave data silos behind
TheLoops makes data silos a thing of the past for support. Connect to your data wherever it lives via our library of integrations and our universal API connector.
Leave data silos behind the graphic
Extend your existing tools
TheLoops workflows and alerts integrate seamlessly across platforms, extending your existing support tools without the need for expensive custom development from vendors.
Share context across teams
TheLoops bi-directional data sync makes it easy to share valuable context and insights across your teams, bringing support-driven alignment to your entire company.
Data Security
TheLoops is trusted with the most sensitive customer information of leading organizations. So, it specializes in industries with sophisticated security requirements— financial services, network services, IaaS, and PaaS. TheLoops invests in security technologies, operations, and external audits to ensure our systems and processes are their best.
Secure by design
TheLoops’ architecture is secure by design. While operating as a cloud software-as-a-service (SaaS) platform, your company’s infrastructure stores all customer data. Additionally, the data is encrypted at rest and protected by TLS during transit.
Permissions & Access
- Amazon Web Services: TheLoops utilizes a variety of manual and automatic data security and vulnerability checks throughout the software development lifecycle.
- Incident Response: TheLoops has policies and procedures for handling security events which include escalation paths, rapid resolution, and post mortems.
- Training: All employees complete a security training program to understand risks, and procedures and employ best practices when handling customer data.
- Policies: The team is responsible for reviewing, updating, testing, and maintaining our security, privacy, and data protection policies. All employees are informed of it’s policies.
Pricing of TheLoops
Select your plan
Benefits of TheLoops
- Fast Deployment: Get started quickly with seamless integration and AI setup.
- Scalability: The platform helps businesses scale effortlessly while maintaining efficiency.
- Security: Also, TheLoops ensures enterprise-grade security with SOC 2 Type 2, GDPR, and HIPAA compliance.
The SupportOps Blog
How TheLoops Works
TheLoops enables businesses to connect data sources in just one hour, build AI agents within one day, and start seeing ROI within a month. Also, its AI agents continuously improve CX by streamlining operations and automating repetitive tasks.
Get Started
To learn more or request a demo, So visit today and start transforming your customer support operations today.
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