Introduction
Yuma AI is an innovative platform that leverages generative AI to automate customer support for e-commerce businesses. By integrating seamlessly with help desk software like Zendesk, Kustomer, and Gorgias, Yuma AI enables large Shopify merchants to automate up to 60% of their support tickets, enhancing support accuracy, consistency, and cost-efficiency.
Features of Yuma AI
- Autonomous AI Agents:
Yuma AI provides autonomous AI agents dedicated to customer service in e-commerce. These agents are powered by knowledge, follow processes, and are managed by in-house AI orchestration technology, ensuring safety, control, and quality at every step. - Seamless Integration:
The platform integrates directly with popular help desk software such as Zendesk, Kustomer, and Gorgias, allowing for a smooth transition and minimal disruption to existing workflows. - Pre-trained E-commerce Knowledge:
Yuma’s intent library, pre-trained on e-commerce business processes, swiftly and accurately identifies customer inquiries for precise, timely responses. - On-Brand Automated Responses:
Yuma employs generative AI to gather the necessary knowledge for addressing customer queries, applying your brand tone and personality, resulting in replies that feel human-made. - Autonomous Actions and Processes:
Yuma’s Auto-Pilot mirrors agent actions, autonomously conversing with customers and acting on requests, such as editing orders and pausing subscriptions.
Benefits of Using Yuma AI
- Increased Automation Rates: Top merchants using Yuma can automate up to 60% of their support tickets fully autonomously, significantly reducing manual workload.
- Enhanced Support Accuracy and Consistency: Generative AI ensures that responses are accurate and consistent, maintaining high-quality customer interactions.
- Cost Efficiency: By automating a substantial portion of support tickets, businesses can reduce operating costs associated with customer service.
- Scalability: Yuma allows businesses to scale support operations without the need for additional hiring, accommodating growth seamlessly.
Use Cases of Yuma AI
- Order & Payment Management: Handling customer order inquiries, including editing or canceling orders autonomously.
- Subscription Management: Addressing subscription queries and editing subscriptions seamlessly.
- Feedback & Reviews: Autonomously addressing feedback on review platforms and escalating critical reviews to managers.
- Post-Sales & Product Troubleshooting: Handling complex post-purchase technical inquiries to boost satisfaction and repeat business.
- Social Media Moderation: Managing social media interactions with automated replies and negative comment alerts.
- Refunds, Returns & Exchanges: Guiding customers on returns/refund processes and answering exchange queries to streamline processes.
- Shipping & Deliveries: Handling tracking inquiries, freeing agents for meaningful customer interactions.
- Pre-Sales Questions: Addressing pre-sale inquiries promptly during the buying journey.
Yuma top Features in video
See the power of Yuma in action with the 1-minute videos below.
AI Ticket Analysis
Leveraging the latest advancements in AI technology, Ticket Assistant quickly and accurately analyzes each incoming support ticket to provide personalized responses or suggest the best course of action to take. With Ticket Assistant, you can automate routine tasks and focus on delivering exceptional customer service.
One-Click “Reply & Close Ticket”
If you like the draft that Ticket Assistant generated for you. Just click a button and the response will be sent to the customer and the Ticket closed. Say goodbye to tedious manual tasks and hello to efficient, personalized customer service.
Always up to date to provide the best answer
Ticket Assistant seamlessly integrates with your Help Desk, FAQs, Historical Tickets, Shopify products and pages, Macros, as well as customer orders to provide personalized and accurate answers to your support tickets.
Ticket Assistant Pricing
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How Yuma AI Works
- Integration: Yuma AI integrates with your existing help desk software, importing new tickets as they arrive.
- Intent Detection: Advanced intent detection rules, specialized in e-commerce, analyze each ticket to determine the appropriate action.
- Automated Response: Based on the detected intent, Yuma AI generates a draft, auto-reply, or autonomously resolves the ticket through fully autonomous AI agents capable of taking action.
- Continuous Learning: The system learns from each interaction, continually improving its accuracy and effectiveness over time.
Get Started
To experience the benefits of Yuma AI, visit their website and book a demo to see how it can transform your e-commerce customer support operations.
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